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About our company FAQs

About our company

How do I contact support?

You can contact our support by clicking on the blue chat bubble at the bottom right-hand corner of your screen when visiting our site.

If you already have an account with us, please make sure to first login to your account dashboard before opening your support ticket.

Support hours are Monday - Friday, 9:00 - 18:00 Swiss time. A support team member will typically respond within 24 hours.

Are you a wallet?

We are a cryptocurrency broker, not a wallet.

We are a cryptocurrency broker and we should be seen as a fiat currency exchange platform that allows you to buy, sell and exchange different currencies.

Similar to a fiat currency exchange platform, we do not hold any funds and are unable to offer market spot rates for clear reasons.

In fact, we do not control our customers wallets or private keys, which is why it is important that our customers understand how to manage their cryptocurrency storage themselves.

When using our platform you simply connect your wallets to your account to use our services. This means that your cryptocurrency remains on the wallet that you manage and only goes through our platform when you are exchanging or selling cryptocurrencies.

Choosing a wallet to store your cryptocurrencies in is a very important step to make when deciding to buy and sell cryptocurrencies. Bitcoin and Ethereum wallets can come in a variety of different forms: on the desktop, mobile, web, paper and hardware

For more information on choosing the right wallet to store your cryptocurrencies, here’s a handy guide by bitcoin.org on ‘how to choose your bitcoin wallet.’

What is Bity?

Bity is a cryptocurrency broker and crypto finance service provider. We should be seen as a fiat currency exchange platform that allows you to buy, sell and exchange different currencies.

Who is Bity?

Bity is a public limited company under Swiss law, based in Neuchâtel. This company is audited by KPMG and has joined a self-regulatory organization (SRO), the Quality Assurance Association for Financial Services Provision (VQF), which is recognized by the Swiss Federal Audit Office of financial markets (FINMA).

Do I deposit my funds with you? Do you control my funds?

Opening an account with us allows you to use our services. You do not “deposit” any of your holdings with us and we do not control your funds, wallets or private keys. You simply connect your wallets to your account to use our services. Your cryptocurrencies remain on the wallet that you manage yourself. We can be seen as a simple exchange office allowing you to buy, sell and exchange different currencies.

What are your terms and conditions?

You can find our Terms and Conditions here:

How do I get my project's coins integrated into Bity's exchange platform?

In order for tokens or digital assets to be integrated for buy, sell, and trading our exchange platform, we believe that the coins / tokens must fulfill at least these 4 crucial criteria points:

  1. The project must have a reputable and legitimate team endorsing them.

  2. The project must have the right tokenomics:

    • There must be an intrinsic value to the token.

    • The token must solve a specific problem.

  3. There has to be an active community behind the project who are working to constantly improve it.

  4. High liquidity.

You can read more about our token and digital assets selection criteria here.

If you believe your project fulfills all of the above-mentioned points, or if you have further comments or questions, do not hesitate to contact our support team who will review your request. If after review your project does meet the aforementioned criteria, your request will then be sent to our key account manager who will be in touch soon.

Have a question?

If you couldn’t find the answer to your question, you can ask directly using the Bity chat.