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In case of discrepancy, the French version shall prevail.

The list of legal documents is available here.

Cryptocurrency ATM terminals

Last update: February 15, 2021

In case of discrepancy, the French version shall prevail.

Please read carefully the following terms and conditions (as may be amended from time to time, the “Terms and Conditions”). By accessing or using the terminal services, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions, including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions, please immediately terminate your use of the terminal services of cryptocurrency distributors (known as “Service” or “Services”).

Your Agreement to these Terms and Conditions of Services

The Terms and Conditions of cryptocurrency distribution service by machines is a legal contract between you, an individual customer, user, or recipient of a transfer (“You”), and Bity SA, headquartered in Neuchâtel, Switzerland (other brands, “us”, “we”, “our”, or “Bity”), regarding your use of our Service to (i) buy cryptocurrency and have it on a paperwallet; (ii) sell cryptocurrencies and receive fiat (Swiss francs or euros)

By accepting these Terms and Conditions, You agree that these Terms and Conditions will apply whenever You use the Services. If You do not agree to be bound as required herein, then You cannot use the Services.

Services Availability

Our Services are available 24⁄7 (subject to the opening hours of the shops in which our cryptocurrency distributors are located). Bity strives to provide 24 / 7 service, it may however happen that due to break in connections or Service maintenance, the services are temporarily unavailable.

Use of cryptocurrency distribution Service

Subject to the following conditions, You may use the Service to purchase/sale cryptocurrency as follows:

  1. First check that the printed ticket (redeem ticket or paper wallet) is not damaged or that any part of the QR code is missing, before starting any transaction on Our cryptocurrency ATM terminals.

  2. Use and follow the step-by-step transaction process outline on the distributor to purchase / sell your cryptocurrency;

  3. For a purchase order once You confirm the order by making the payment, the transaction will be sent to the address of Your paperwallet as quickly as possible. We will make sure that there is enough to cover transaction fees in order for the transaction to be confirmed within a reasonable time frame.

If the transaction is not confirmed within 48 hours from Your paperwallet being issued or if your transaction was removed from the crytocurrency mempool, please contact Bity customer services at support-ctm@bity.com.

  1. For sell order and after You confirm the order by transferring your cryptocurrency and by paying sufficiently the fees so that the transaction be included in one of the following blocks. Then, the transaction will be processed. You will receive your fiat currency (Swiss francs or euros) when the transaction will be validated (cleared) in a block. Your redeem ticket can only be used once to cash out a sell order. Once used, it is no longer valid.

WARNING – TIME LIMIT FOR PAYMENT: You must make the cryptocurrency payment within 15 minutes of placing the sale order. If You do not make the payment within this time limit, the sell order will be cancelled automatically. Nevertheless, if You make the payment after this time limit, You should immediately contact Our customer support (support-ctm@bity.com). Your cryptocurrencies may be returned, but the recovery of funds are not guaranteed. In addition, transaction fees will be charged to You and You may also be charged for administrative fees.

All orders are final

Once You insert fiat into the ATM terminals, or confirm a sell order, we begin the process and You cannot cancel the transaction. All transfers are final with no refund or exchange permitted.

Bity is connected to the blockchain which is not under the direct and/or indirect control of Bity. Bity cannot guarantee that the Services will never be faulty but will take every commercially reasonable effort to correct reported faults and make the Service available as soon as possible.

Limitation of liability

WE STRONGLY RECOMMEND TO TRANSFER CRYPTOCURRENCIES WHICH ARE IN YOUR COLD WALLET (PAPERWALLET) ON AN HOT WALLET OF YOUR CHOICE. YOU CAN SELECT YOUR WALLET HERE: https://bitcoin.org/en/choose-your-wallet. BITY DOES NOT TAKE ANY RESPONSIBILITY FOR THE WALLETS LISTED.

BITY DOES NOT RETAIN ANY COPY OF THE PRIVATE KEY APPEARING ON YOUR PAPER WALLET; YOU ACKNOWLEDGE THAT YOU ARE FULLY RESPONSIBLE FOR THE DESTRUCTION, THE LOSS, THE DAMAGE OR ANY OTHER DETERIORATION OF YOUR PAPER WALLET.

BITY DOES NOT TAKE ANY RESPONSIBILITY REGARDING THE BLOCKCHAIN NETWORK AND DOES NOT ENDORSE CRYPTOCURRENCY IN ANY WAY WHATSOEVER. THE PURCHASE/SALE OF CRYPTOCURRENCY IS AT YOUR OWN RISK DUE ESPECIALLY TO ITS VOLATILITY.

No warranties

WE DO NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH REGARD TO THE BITY’S WEB SITE, ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THE BITY’S WEB SITE OR ON THE INTERNET GENERALLY, AND WE SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE DISTRIBUTOR MACHINE WILL BE CORRECTED. THE BITY’S WEB SITE AND ANY INFORMATION MADE AVAILABLE ON THE BITY’S WEB SITE ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. IN NO EVENT WILL BITY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE DISTRIBUTOR MACHINE.

Access and limitation of the Services

You must be 18 years old or older to use the Services. Any fraudulent use of the Services, or any use for any illegal, improper or unethical purpose is strictly prohibited. Bity has the right to block access to the Services in its sole discretion and without prior notice to You. You cannot make a single or several transactions for a total amount exceeding CHF 1’000.- per day. If you want to exceed this limit, you must create an account on bity.com and be verified according to Bity’s KYC procedure.

Support

In case of questions or issues regarding our Services, please send an email to Bity’s customer service at: support-ctm@bity.com.